Effective: May 5, 2026 Last Updated: May 5, 2026

Terms of Service

Product: BitCommissions24

Effective Date: May 5, 2026

Last Updated: May 5, 2026

1. Agreement to Terms

By installing, accessing, or using BitCommissions24 (hereinafter "the Application," "the App," or "the Service"), you, the installing user or organization (hereinafter "You," "User," or "Tenant"), agree to be bound by these Terms of Service ("Terms"). If You are accepting these Terms on behalf of a company or other legal entity, You represent that You have the authority to bind that entity to these Terms.

If You do not agree to these Terms in their entirety, You must not install, activate, or use the Application.

2. Description of the Service

BitCommissions24 is a sales commission management application designed to operate exclusively as a native embedded application within the Bitrix24 CRM platform. The Application enables businesses to:

Define and manage commission rules and calculation logic;
Automatically generate commission journal entries when CRM events occur (e.g., deal closure);
Track, approve, and audit commission payouts across their sales team;
Access reporting dashboards, period summaries, and performance metrics;
Manage commission workflows including disputes, manual adjustments, and clawbacks.

The Application runs within a Bitrix24 portal iframe and communicates with its backend services hosted on Cloudflare's global network. All data processing occurs through secure, encrypted connections.

3. Eligibility and Account Requirements

3.1 Bitrix24 Account Prerequisite

Use of the Application requires a valid, active Bitrix24 account (cloud or on-premise with API access). You are responsible for maintaining the security and validity of your Bitrix24 portal and the OAuth credentials granted to the Application.

3.2 Administrator Role

Installation and configuration of the Application require Bitrix24 administrator-level privileges. Certain features within the Application are gated behind administrative access and will not function for non-administrator users.

3.3 Acceptable Use Age

You must be at least 18 years of age, or the legal age of majority in your jurisdiction, to use the Application.

4. Subscription Plans and Billing

4.1 Subscription Tiers

The Application is offered under a subscription-based pricing model. Current plans include:

Plan	Intended Use
Sales Booster	Small teams; core straight-commission calculations
Enterprise	Large teams; all commission structures, advanced analytics

Specific feature inclusions and limitations for each plan are described in the Full Features Guide.

4.2 Free Trial

A limited-time free trial period may be offered to new Tenants. During the trial, access is restricted to a subset of features as defined in the applicable plan documentation. Trial terms are subject to change without prior notice.

4.3 Billing and Payment

All payments are processed through Stripe, a third-party payment processor. By providing payment information, You agree to Stripe's terms of service. The Developer does not store raw payment card data. Subscription fees are billed on a recurring basis (monthly or annually, as selected) and are charged automatically at the start of each billing cycle.

4.4 Refunds

All fees paid are non-refundable unless otherwise required by applicable law. If You cancel your subscription, You retain access to the Application through the end of the current paid billing period.

4.5 Price Changes

The Developer reserves the right to change subscription pricing at any time. Existing subscribers will be given at least 30 days' advance notice of price changes before they take effect. Continued use of the Application after the effective date of a price change constitutes acceptance of the new pricing.

4.6 Grace Period and Service Suspension

If a payment fails or your subscription lapses, your account may enter a grace period during which access is restricted to read-only or limited functionality. After the grace period expires without a successful payment, access to the Application will be suspended until a valid subscription is reinstated.

5. Use of the Application

5.1 Permitted Use

You may use the Application solely for your own internal business purposes in connection with a valid Bitrix24 portal installation. The Application is designed for sales commission management and must be used only for that lawful purpose.

5.2 Prohibited Conduct

You agree not to:

Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Application;
Use the Application to process data in violation of any applicable law, including but not limited to data protection, privacy, or financial regulations;
Attempt to circumvent or disable any security, licensing, or access control mechanism within the Application;
Resell, sublicense, or otherwise commercially distribute the Application to third parties without written authorization;
Use the Application to store, transmit, or process any unlawful, defamatory, fraudulent, or malicious content;
Conduct or facilitate denial-of-service attacks or any actions that would impair the Application's infrastructure or other users' access;
Use automated scripts or bots to interact with the Application in ways that exceed normal usage patterns or violate Bitrix24's own terms of service.

5.3 Responsibility for Content

You are solely responsible for all commission rules, data configurations, and CRM records processed through the Application. The Developer does not review or validate the accuracy or legality of compensation logic You define.

6. Data, Privacy, and Security

6.1 Data Storage

The Application stores and processes data in two locations:

Bitrix24 Data Storage — Commission journal snapshots and rule configurations are stored directly within your Bitrix24 portal's native data storage, ensuring data residency within your CRM environment.
Cloudflare D1 (SQLite) — Operational data including OAuth tokens (encrypted), tenant settings, webhook event logs, and application queue state are stored in a Cloudflare-managed database partitioned by your unique portal identifier.

6.2 Data Ownership

All business data You submit to or generate within the Application remains Your property. The Developer claims no ownership over your CRM records, commission configurations, or payout data.

6.3 Data Deletion

You may request deletion of your data at any time through the Application's Settings panel (Data Management section) or by contacting support. Upon uninstallation, the Application will cease processing new events. Residual operational data in Cloudflare D1 will be purged in accordance with the Developer's data retention schedule (maximum 90 days for event logs and queue records).

6.4 Security

The Developer employs industry-standard security practices including:

AES-256-GCM encryption for stored OAuth tokens;
TLS encryption for all data in transit;
Tenant-partitioned data storage (no cross-tenant data access);
Distributed locking mechanisms to prevent race conditions in concurrent operations.

Please refer to our Privacy Policy for full details on how data is collected, stored, and used.

7. Intellectual Property

7.1 Ownership

The Application, including all underlying software, algorithms, interfaces, documentation, and branding, is the exclusive intellectual property of the Developer and is protected by applicable copyright, trademark, and intellectual property laws.

7.2 License Grant

Subject to your compliance with these Terms and payment of applicable subscription fees, the Developer grants You a limited, non-exclusive, non-transferable, revocable license to access and use the Application solely for your internal business purposes during your active subscription period.

7.3 Feedback

If You provide feedback, suggestions, or ideas regarding the Application, You grant the Developer a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without any obligation to You.

8. Third-Party Services and Integrations

The Application integrates with the following third-party platforms:

Bitrix24 — CRM platform and data layer. Subject to Bitrix24's own Terms of Service and Privacy Policy.
Cloudflare — Infrastructure provider for hosting, database, and queue services. Subject to Cloudflare's Terms of Service.
Stripe — Payment processing. Subject to Stripe's Terms of Service.

The Developer is not responsible for the availability, accuracy, or compliance of these third-party services. Changes to third-party platform APIs or terms may affect the Application's functionality.

9. Service Availability and Support

9.1 Uptime

The Developer will make reasonable efforts to maintain the availability of the Application. However, the Developer does not guarantee 100% uptime and shall not be liable for disruptions caused by third-party infrastructure (Cloudflare, Bitrix24), scheduled maintenance, force majeure events, or circumstances outside the Developer's reasonable control.

9.2 Maintenance

The Developer may temporarily suspend access to the Application for scheduled maintenance, updates, or emergency patches. Where feasible, advance notice will be provided.

9.3 Support

Support availability is determined by your subscription tier:

Sales Booster: Community forum and email support (response within 24–48 business hours)
Enterprise: Priority email and Slack support (response within 4 business hours)

10. Disclaimer of Warranties

THE APPLICATION IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE DEVELOPER EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY OF RESULTS.

The Developer does not warrant that:

The Application will be error-free or uninterrupted;
Commission calculations produced by the Application will satisfy any specific legal, regulatory, or payroll compliance requirement in your jurisdiction;
The Application will be compatible with all current or future versions of Bitrix24.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE DEVELOPER BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES — ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE APPLICATION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE DEVELOPER'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL SUBSCRIPTION FEES YOU PAID TO THE DEVELOPER IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS (USD $100).

12. Indemnification

You agree to indemnify, defend, and hold harmless the Developer and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:

Your use of the Application in violation of these Terms;
Your violation of any applicable law or regulation;
Any commission rule configurations or payout decisions made using the Application;
Any dispute between You and a third party (including your employees or sales representatives) arising from commission calculations or determinations made through the Application.

13. Termination

13.1 Termination by You

You may cancel your subscription and uninstall the Application at any time through your Bitrix24 portal. Cancellation takes effect at the end of the current billing cycle; no refund of prepaid fees is provided.

13.2 Termination by the Developer

The Developer may suspend or terminate your access to the Application with or without notice if:

You breach any provision of these Terms and fail to cure such breach within 7 days of notice;
Your use of the Application poses a security or legal risk;
Your subscription payment fails and is not resolved within the grace period;
The Developer elects to discontinue the Application.

13.3 Effect of Termination

Upon termination, your license to use the Application immediately ceases. You should export any data you wish to retain prior to cancellation. The Developer's obligations to retain your data after termination are governed by the Privacy Policy.

14. Modifications to These Terms

The Developer reserves the right to modify these Terms at any time. When material changes are made, the Developer will update the "Last Updated" date at the top of this document and, where reasonably practicable, provide notice through the Application interface or via email.

Your continued use of the Application after the effective date of any changes constitutes your acceptance of the revised Terms. If You do not accept the revised Terms, You must discontinue use of the Application.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Developer is incorporated, without regard to conflict-of-law principles. Any dispute arising from these Terms or your use of the Application that cannot be resolved through good-faith negotiation shall be subject to binding arbitration in the Developer's jurisdiction.

16. General Provisions

Entire Agreement: These Terms, together with the Privacy Policy and Disclaimer, constitute the entire agreement between You and the Developer regarding the Application.
Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
No Waiver: The Developer's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign your rights or obligations under these Terms without the Developer's prior written consent. The Developer may assign its rights freely.
Contact: For questions regarding these Terms, contact support through the Application's built-in help channel or via the contact details provided on the Application's marketplace listing page.